Refund Policy

Last Updated: July 10, 2026

At GUARDIAN TV, we stand behind the quality of our IPTV service. We want you to be fully satisfied with your subscription. This Refund Policy outlines the terms under which you can request a refund.

1. Money‑Back Guarantee

We offer a 7‑day money‑back guarantee on all new subscription plans. If you are not completely satisfied with our service for any reason, you may request a full refund within 7 calendar days from the date of your initial purchase.

2. Eligibility

  • The refund request must be made within 7 days of the original transaction date.
  • The refund applies to first‑time purchases only. Subsequent renewals or upgrades are not eligible unless otherwise stated.
  • If your account has been used excessively or in violation of our Terms of Service, we reserve the right to deny the refund.
  • Refunds are limited to one per customer/household.

3. How to Request a Refund

To initiate a refund, please contact our support team using one of the following methods:

Please provide your subscription details (name, email, or order ID) to help us locate your account quickly. We may ask for a brief reason for your cancellation to help improve our service.

4. Processing Time

Once your refund request is received and approved, we will process the refund within 3‑5 business days. The funds will be returned to the original payment method (credit/debit card, PayPal, cryptocurrency wallet, etc.). Depending on your payment provider, it may take additional time for the credit to appear.

5. Non‑Refundable Cases

Refunds will not be issued under the following circumstances:

  • The 7‑day window has passed since the purchase date.
  • You have violated our Terms of Service (e.g., account sharing, illegal usage).
  • The request is for a renewal or recurring payment (unless cancellation was requested before the renewal date).
  • You are unable to configure your device due to incompatible hardware – we strongly recommend testing on a supported device before purchase.

6. Trial & Promotional Offers

Free trials or heavily discounted promotional plans may have specific refund terms communicated at the time of sign‑up. These terms supersede the general 7‑day policy.

7. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

8. Contact

For any questions regarding our refund process, reach out to our support team: